Refund Policy – i-VANTAGE

i-VANTAGE provides a combination of workspace access, professional assistance, coordination, administrative services, and third-party professional services.

Because certain services involve advance allocation of resources, professional time, third-party costs, bookings, or work that begins immediately after payment, not all payments are refundable.

Refund eligibility depends on:

• The type of service purchased
• Whether service delivery has started
• Whether third-party costs have already been incurred
• The applicable membership agreement
• The reason for the refund request
• Any specific terms communicated at the time of purchase

Workspace memberships are governed primarily by the applicable Workspace Agreement/Membership Agreement.

Unless otherwise stated in the applicable agreement:

• Membership fees are payable according to the agreed billing cycle.
• Once a membership period has commenced, fees for that period are generally non-refundable.
• Unused coworking days, seats, meeting-room credits, printing credits, or other unused benefits do not automatically qualify for a refund.
• Temporary non-use of the workspace does not automatically suspend or reduce membership fees.
• Security deposits, where applicable, are governed by the relevant workspace agreement.

If a member cancels before the commencement of the membership, any refund will be subject to the cancellation terms communicated at the time of booking.

For Business Support Services, refund eligibility depends on whether i-VANTAGE has already started performing the requested service.

Before Service Commencement

If a service has been paid for but work has not yet commenced, the member may request cancellation.

Where approved, i-VANTAGE may refund the amount paid after deducting any:

• Payment gateway charges
• Administrative charges
• Third-party charges already incurred
• Other non-recoverable costs

After Service Commencement

Once professional work has commenced, the service fee may become non-refundable, because resources may already have been allocated and work may have been performed.

Examples include:

• Application preparation
• Document review
• Accounting work
• Legal drafting
• Design work
• Website development
• Marketing work
• HR processing
• Technical configuration
• Business consultation
• Filing preparation

Where a membership states:

Professional Assistance Included

this means that the applicable professional service component is included within the membership according to its stated scope and fair-use limits.

It does not mean that all associated government fees, statutory payments, third-party charges, software costs, filing fees, taxes, or external professional charges are included.

Such costs are generally non-refundable once paid or committed.

Government and statutory payments are generally non-refundable by i-VANTAGE once submitted or paid to the relevant authority.

Examples include:

• Government filing fees
• Stamp duty
• Trademark filing fees
• MCA fees
• GST-related payments
• Tax payments
• EPF/ESI contributions
• Government licence fees
• Registration fees
• Official application charges

If a government authority itself provides a refund, i-VANTAGE may assist in coordinating the process where appropriate.

However, approval of such refund remains subject to the relevant authority.

Payments made to third-party providers are generally non-refundable once the third-party service has been ordered, activated, consumed, or committed.

Examples include:

• Domain registration
• Cloud hosting
• Software subscriptions
• SaaS subscriptions
• API usage
• Advertising spend
• Job portal fees
• Background verification
• Professional fees
• Printing
• Photography
• Videography
• Courier charges
• External consultant fees
• Government or registry fees

Where a third party provides a refund, i-VANTAGE may pass the applicable refundable amount to the member after receipt, subject to the third party's terms.

Payment for assistance with government registrations does not guarantee approval.

Examples include:

• Company Registration
• GST Registration
• MSME Registration
• Startup India
• IEC
• Trademark Registration
• Business Licences
• Bank Account Assistance

Applications may be delayed, rejected, queried, or require resubmission by the relevant authority.

A rejection or delay by a government authority does not automatically entitle the member to a refund of the professional service fee where i-VANTAGE has completed the agreed scope of work.

Where an application fails because of an error attributable to i-VANTAGE, the matter will be reviewed and appropriate corrective action may be taken within the agreed service scope.

i-VANTAGE does not control the processing timelines of government departments, banks, regulators, registries, or third-party platforms.

Accordingly, refunds will not normally be provided solely because:

• A government application takes longer than expected
• A government portal is unavailable
• An application receives a query
• An authority requests additional documents
• A bank delays account opening
• A trademark application faces an objection
• A registration requires resubmission

Finance Desk services may involve recurring professional work.

Once a monthly accounting, bookkeeping, payroll, tax filing, or compliance cycle has commenced, the corresponding service fee is generally non-refundable.

If the member fails to provide required documents within the prescribed timeline, this does not automatically create a right to a refund.

Government tax liabilities, statutory payments, penalties, interest, and other amounts payable by the member remain the member's responsibility.

Marketing services may involve significant creative and professional resources.

Payments for marketing services may become non-refundable once work has commenced.

Examples include:

• Graphic design
• Social media management
• Content creation
• Website development
• SEO
• Campaign setup
• Advertising management
• Branding
• Photography
• Video production

Client dissatisfaction with creative preference does not automatically qualify for a refund where the agreed service has been performed.

Applicable revision limits and project scope will apply.

Legal services are generally non-refundable once professional work has commenced.

This includes:

• Contract review
• Agreement drafting
• NDA preparation
• Legal documentation
• Trademark assistance
• Legal notices
• Legal consultations

Payment for legal assistance does not guarantee:

• Trademark approval
• Court outcomes
• Settlement
• Dispute resolution
• Contract enforcement
• Regulatory approval

Government filing fees, court fees, stamp duty, advocate fees, and other third-party legal costs are separately payable where applicable.

Technology services may require advance allocation of technical resources.

Payments may become non-refundable once work has commenced, including:

• Website development
• Website maintenance
• Technical configuration
• Hosting setup
• CRM configuration
• AI automation
• Workflow development
• Chatbot development
• Custom integrations

Third-party technology costs are subject to the relevant provider's refund policy.

Custom projects are governed by the specific quotation, proposal, statement of work, or project agreement.

Where a project requires an advance payment, the advance may become non-refundable once resources have been allocated or work has commenced.

If the member cancels a project after commencement, i-VANTAGE may charge for:

• Work completed
• Resources allocated
• Third-party costs
• Materials purchased
• Development completed
• Professional time already used

Any remaining refundable balance, if applicable, will be calculated after these deductions.

Cancellation of an i-VANTAGE membership does not automatically result in a refund.

Where a membership includes recurring services, cancellation will normally take effect according to the applicable membership agreement and billing terms.

Services already delivered or periods already commenced will generally not be refunded unless specifically provided for under the applicable agreement.

If a customer accidentally makes a duplicate payment for the same service, the customer may request a refund of the duplicate amount.

After verification, the refundable amount may be returned through the original payment method or another appropriate method.

If a payment is deducted from the customer's bank account but the transaction is not successfully recorded by i-VANTAGE, the customer should contact us with the transaction details.

After verification, the amount may be:

• Reflected against the customer's account; or
• Refunded through the applicable payment system.

Banking and payment-processing timelines may vary.

If i-VANTAGE is unable to provide a service that has been paid for and the failure is attributable to i-VANTAGE, we may, depending on the circumstances:

• Correct the issue
• Provide the service at a later date
• Offer an alternative service
• Provide a partial refund
• Provide a full refund

The appropriate remedy will depend on the nature of the service, work already completed, and applicable contractual terms.

A refund will generally not be provided where service delivery is delayed or cannot be completed because the member:

• Does not provide required documents
• Provides incorrect information
• Does not provide necessary access
• Fails to respond to requests
• Does not make required third-party payments
• Fails to complete required verification
• Changes the scope of the assignment
• Becomes unavailable for required approvals

Where additional work is required because of such circumstances, additional charges may apply.

A change of mind after service commencement does not automatically qualify for a refund.

Examples include:

• Deciding not to launch the business
• Deciding not to use the service
• Choosing another service provider
• Deciding not to proceed with a registration
• Changing business plans
• No longer requiring the service

Refunds, where applicable, will be considered according to the specific service terms.

Payment for a service does not constitute a guarantee of a particular business outcome.

Refunds will not normally be provided solely because the member did not achieve the expected commercial result.

This includes:

• No sales generated
• No investor funding
• No leads
• No customer acquisition
• No SEO ranking
• No employee hired
• No trademark approval
• No bank account approval
• No government registration approval
• No business growth

Where i-VANTAGE has delivered the agreed professional assistance within the defined scope, the absence of a desired external outcome does not automatically create a refund entitlement.

Refund requests should be submitted through the official i-VANTAGE customer support channel.

Please provide:

• Name
• Company name
• Registered mobile number
• Email address
• Service purchased
• Payment date
• Transaction/reference number
• Reason for requesting the refund

Requests should preferably be submitted within 7 days of the relevant payment or service event, unless a different period is specified in the applicable agreement.

Submission of a refund request does not automatically mean that the refund will be approved.

Upon receiving a refund request, i-VANTAGE may review:

• The applicable service agreement
• Membership plan
• Service scope
• Work already completed
• Documents submitted
• Third-party costs incurred
• Government payments made
• Communication records
• Payment records

We may contact the member for additional information before reaching a decision.

Where a refund is approved, it will generally be processed through the original payment method, where technically possible.

The time taken for the amount to appear in the customer's account may depend on:

• Payment gateway
• Bank
• Card issuer
• Payment method
• Banking holidays
• Other financial institutions

Any non-refundable payment gateway or third-party charges may be deducted where applicable.

Where a third party, government authority, bank, or other service provider has already refunded an amount to the member, i-VANTAGE will not be responsible for providing a duplicate refund for the same amount.

i-VANTAGE reserves the right to reject refund requests that involve:

• Fraudulent transactions
• False information
• Misrepresentation
• Abuse of services
• Repeated unreasonable refund requests
• Unauthorized use of another person's payment method
• Attempts to obtain services without payment

Where appropriate, i-VANTAGE may suspend the relevant account or service.

Promotional, discounted, complimentary, introductory, or special-offer services may have separate refund conditions.

Where a promotional offer specifies a different refund or cancellation policy, the terms of that offer will apply.

Complimentary services do not have a cash value and cannot normally be exchanged for cash or converted into a refund.

i-VANTAGE may update this Refund Policy from time to time to reflect changes in:

• Services
• Pricing
• Business practices
• Payment systems
• Legal requirements
• Operational procedures

The latest version published on the website will apply to future transactions, subject to applicable law and existing contractual commitments.

For refund-related queries, please provide your transaction/reference number so that we can locate the relevant payment and service details.

By making a payment for any i-VANTAGE service, the customer confirms that they have read and understood this Refund Policy.

i-VANTAGE aims to deal with refund requests fairly and transparently. Refund eligibility depends on the nature of the service, whether work has commenced, third-party and statutory costs incurred, and the specific terms applicable to the customer's purchase or membership.