Privacy Policy – i-VANTAGE

Depending on how you interact with us, we may collect the following information.

A. Information You Provide

This may include:

• Name
• Company/business name
• Mobile number
• Email address
• Business address
• Billing address
• GST details
• PAN/TAN details
• Website or social media links
• Business type and industry
• Number of employees
• Workspace requirements
• Services requested
• Documents submitted for service delivery
• Payment and transaction information
• Information provided through enquiry forms
• Information provided through WhatsApp, telephone, email, or other communication channels

For certain business support services, you may voluntarily provide documents containing additional personal or business information.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Approximate location derived from technical information
• Referral source
• Website interaction information
• Cookies and similar technologies

We use this information primarily to operate, secure, analyse, and improve our website and services.

If you submit an enquiry through our website, we may collect information such as:

• Name
• Mobile number
• Email
• Company name
• Location
• Number of seats required
• Business support requirements
• Preferred service or Business Desk
• Additional information voluntarily provided by you

We use this information to understand your requirements and contact you regarding relevant i-VANTAGE services.

We may use personal information for the following purposes:

Providing Services

To:

• Process service requests
• Provide business support services
• Manage coworking memberships
• Process registrations and applications
• Provide accounting, HR, legal, marketing, technology, and other requested services
• Communicate regarding ongoing assignments
• Manage appointments and meetings
• Process payments

Customer Communication

To:

• Respond to enquiries
• Contact you regarding requested services
• Send service-related notifications
• Provide updates
• Respond to support requests
• Obtain information required to complete a service

Business Development & Marketing

Where permitted and where you have provided the required consent or otherwise allowed under applicable law, we may use your contact information to send:

• Service updates
• Offers
• Business information
• Events and workshops
• Newsletters
• Educational content
• i-VANTAGE announcements

You may opt out of promotional communications at any time.

Website & Business Improvement

We may use information to:

• Understand how visitors use our website
• Improve website functionality
• Improve our services
• Measure marketing campaigns
• Understand customer requirements
• Develop new services
• Prevent fraud and misuse

Certain i-VANTAGE services may require you to provide business, financial, employment, legal, tax, identity, or other documentation.

Examples may include documents required for:

• Company registration
• GST registration
• Accounting
• Tax compliance
• Payroll
• HR services
• Legal documentation
• Trademark applications
• Banking assistance
• Business licences

We use such information only to the extent reasonably necessary to provide the requested service or fulfil applicable legal, contractual, or operational requirements.

You should provide only the information and documents reasonably required for the service.

To provide certain services, i-VANTAGE may share relevant information with trusted service providers, professional partners, consultants, technology providers, or other parties involved in delivering the requested service.

Depending on the service, these may include:

• Chartered Accountants
• Company Secretaries
• Advocates and legal professionals
• HR consultants
• Recruitment partners
• Marketing professionals
• Technology providers
• Cloud and software providers
• Payment processors
• Government portals and authorities
• Banks and financial institutions
• Courier and logistics providers

We aim to share only the information reasonably required for the relevant purpose.

Where appropriate, service providers may process information on our behalf subject to contractual or other applicable safeguards.

Certain i-VANTAGE services require information to be submitted to government departments, regulators, statutory authorities, banks, registries, or other authorised entities.

Examples include:

• MCA
• GST authorities
• Income Tax authorities
• EPFO
• ESIC
• Trademark Registry
• DGFT
• Banks
• Other relevant government or regulatory authorities

Where submission is required to provide the requested service or comply with applicable law, the relevant information may be shared with the appropriate authority.

Payments may be processed through third-party payment gateways, banks, or other payment service providers.

i-VANTAGE may receive transaction-related information such as:

• Payment status
• Transaction reference
• Amount
• Date of payment
• Payment method

We generally do not require or store your complete card, banking, or payment credentials on our website unless specifically stated.

Third-party payment providers may have their own privacy policies and terms.

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Measure advertising performance
• Improve user experience
• Analyse traffic

Where required, we will provide appropriate controls for cookie preferences.

You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

We may use third-party analytics and advertising platforms to understand website traffic and measure marketing campaigns.

These platforms may use cookies, pixels, tags, or similar technologies.

They may collect information such as:

• Pages visited
• Website interactions
• Device information
• Advertising interactions
• Approximate geographic information

Examples may include analytics, search advertising, social media advertising, and conversion measurement services.

Such third parties process information according to their own policies and applicable law.

If you contact us through WhatsApp, telephone, email, SMS, social media, or another communication channel, we may retain relevant communication records for:

• Responding to your enquiry
• Providing services
• Customer support
• Quality monitoring
• Dispute resolution
• Internal records

We may also use approved communication platforms or service providers to manage customer communication.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

• Access controls
• Password protection
• Restricted access to customer information
• Secure systems
• Authentication controls
• Staff and partner confidentiality requirements
• Monitoring and security procedures

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining business records
• Fulfilling contractual obligations
• Complying with legal and regulatory requirements
• Resolving disputes
• Preventing fraud
• Maintaining financial and accounting records

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the processing of your personal data
• Request correction of inaccurate information
• Request updating of information
• Withdraw consent where consent is the basis for processing
• Request deletion or erasure where applicable
• Raise a grievance regarding the processing of your personal information

The Digital Personal Data Protection Act, 2023 establishes a framework for processing digital personal data in India, including provisions concerning notice, consent, withdrawal of consent, and rights of individuals. The Government notified the Digital Personal Data Protection Rules, 2025 on 14 November 2025, with provisions being brought into force according to the notified phased commencement schedule.

The availability and timing of particular rights may depend on whether the relevant provisions of applicable law are in force and on the circumstances of the processing.

Where we process personal information based on your consent, you may withdraw that consent by contacting us using the details provided below.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for those services or where continued processing is otherwise permitted or required by law.

You may opt out of promotional communications by:

• Using the unsubscribe option provided in an email;
• Responding to the relevant communication with an opt-out request;
• Contacting us using the details provided below.

Even if you opt out of marketing communications, we may continue sending essential service-related communications, such as payment confirmations, service updates, account notifications, and information necessary to fulfil an ongoing service.

Our services are intended for businesses, founders, professionals, organisations, and adults.

Our website is not intended to knowingly collect personal information from children for commercial purposes.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites, platforms, applications, or services.

These third parties operate independently and may have their own privacy policies.

i-VANTAGE is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of third-party services before providing them with personal information.

Some i-VANTAGE services may be delivered with the assistance of independent professionals or specialist partners.

Where necessary, information relevant to the requested service may be shared with such partners.

Partners may include professionals working in areas such as:

• Finance
• Taxation
• Legal
• HR
• Recruitment
• Marketing
• Technology
• Business consulting

Where applicable, the processing of information by such partners may also be governed by their own privacy obligations.

You are responsible for providing accurate, complete, and up-to-date information when submitting an enquiry or requesting a service.

Incorrect or incomplete information may result in:

• Delayed service delivery
• Failed applications
• Incorrect filings
• Communication problems
• Additional service requirements

i-VANTAGE is not responsible for consequences arising solely from inaccurate or incomplete information provided by you.

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

This may include:

• Investigating the incident
• Taking steps to contain the incident
• Implementing remedial measures
• Notifying affected persons where required
• Notifying relevant authorities where required

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in business practices
• Changes in applicable laws or regulations
• Changes in data-processing practices

The updated version will be published on this page with a revised "Last Updated" date.

For privacy-related questions, requests, corrections, complaints, or withdrawal of consent, please contact:

For requests relating to personal information, please include sufficient information to help us identify the relevant account, enquiry, or service.

If you have a concern regarding the collection, use, disclosure, or handling of your personal information, you may contact us using the contact details above.

We will review and respond to privacy-related grievances in accordance with applicable law and our internal procedures.

Where applicable law provides additional grievance or complaint mechanisms, those mechanisms will remain available.

By using the i-VANTAGE website, submitting an enquiry, requesting a service, or otherwise providing personal information to i-VANTAGE, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent through an appropriate mechanism.

i-VANTAGE is committed to using personal information responsibly, transparently, and only for legitimate business, service-delivery, legal, security, and other permitted purposes.