Terms of Use

1. Scope of Services

The Technology Desk provides professional technical assistance and coordination for:

1. Website Development
2. Website Maintenance
3. Landing Page Development
4. Domain Management
5. Email Hosting & Configuration
6. Cloud Storage
7. Hosting Setup & Management
8. SSL Configuration
9. Basic Technical Support
10. CMS Maintenance
11. Website Bug Fixes
12. IT Infrastructure Support
13. IT Security Guidance
14. Cybersecurity Support
15. CRM Setup & Support
16. ERP Setup & Support
17. AI Automation
18. Technical Consultation

The exact scope of each service depends on the applicable membership plan, technical requirements, and agreed service scope.

2. Professional Assistance vs. Third-Party Costs

Membership covers professional technical assistance specifically included under the applicable membership plan.

The following costs are not included and shall be payable separately by the member wherever applicable:

1. Domain Registration & Renewal
2. AWS, Google Cloud, Microsoft Azure and other Cloud Hosting Charges
3. Server Rental
4. Premium SSL Certificates
5. Premium Plugins and Themes
6. Paid APIs
7. AI API Usage Charges
8. SaaS Subscriptions
9. CRM/ERP Licence Fees
10. Email Service Licences
11. Software Licences
12. Premium Security Tools
13. Backup Storage Charges
14. Hardware Purchases
15. Hardware Rental
16. Dedicated Internet
17. Static IP Charges
18. Server Rack Charges
19. Data Centre Charges
20. Third-Party Technical Consultant Fees

i-VANTAGE may assist with procurement, configuration, renewal, or coordination of such services, but the underlying third-party cost remains payable by the member.

3. Standard Maintenance vs. Custom Development

Technology Desk membership is primarily intended for standard technical support, maintenance, configuration, and coordination.

Standard support may include:

1. CMS updates
2. Plugin updates
3. SSL configuration
4. Basic website changes
5. Broken-link fixes
6. Basic website troubleshooting
7. Domain configuration
8. Email configuration
9. Hosting configuration
10. Basic website performance improvements

The following are generally outside standard membership scope and require separate project scoping:

1. Custom mobile application development
2. Full-stack software development
3. New SaaS product development
4. Complex React/Node.js development
5. Custom database architecture
6. Custom API development
7. Complex payment gateway integrations
8. ERP development
9. Advanced CRM development
10. Large-scale e-commerce development
11. Legacy software redevelopment

4. Website Development

Where website development is included in a membership, it applies only to the website scope specifically agreed with the member.

A standard website project may include a defined number of pages, forms, integrations, and revisions.

Requests for substantial additional functionality, including e-commerce systems, custom dashboards, membership platforms, advanced databases, complex API integrations, or custom applications, may require a separate quotation.

5. Website Maintenance

Website maintenance is intended for routine maintenance and minor technical changes.

It does not automatically include reconstruction or redevelopment of a website with:

1. Outdated code
2. Unsupported software
3. Severe security vulnerabilities
4. Malware
5. Extensive custom code
6. Broken databases
7. Unsupported plugins
8. Legacy frameworks

Such matters may require a separate technical audit and remediation project.

6. Cybersecurity & Security Incidents

Technology Desk security support may include basic security guidance, SSL configuration, routine updates, and coordination of standard security measures.

Deep cybersecurity remediation, penetration testing, forensic investigation, malware removal, compromised-server recovery, security audits, and incident-response projects may require specialist third-party professionals and separate charges.

i-VANTAGE does not guarantee that a website, server, application, network, or digital account will remain completely free from cyberattacks or security incidents.

7. Legacy Systems

Technology Desk services are primarily intended for systems that are reasonably maintained and supported.

Where a member brings an existing website, application, server, database, or software system with significant technical debt, outdated technology, security vulnerabilities, or undocumented custom code, i-VANTAGE may first require a technical assessment.

Any remediation or redevelopment identified during the assessment may be quoted separately.

8. Hosting & Cloud Infrastructure

i-VANTAGE may assist with:

1. Hosting setup
2. Server configuration
3. Domain configuration
4. SSL installation
5. Basic cloud configuration
6. Backup configuration
7. Hosting coordination

However, the availability and performance of third-party infrastructure depends on the relevant hosting or cloud provider.

i-VANTAGE does not guarantee:

1. 100% uptime
2. Specific server response times
3. Specific PageSpeed scores
4. Zero downtime
5. Uninterrupted cloud availability
6. Third-party infrastructure performance

9. Technical Support Hours

Standard Technology Desk support operates during the support hours communicated to the member.

Unless specifically included under a separate managed infrastructure or enterprise support agreement, standard membership does not include:

1. 24/7 monitoring
2. Overnight server management
3. Emergency weekend DevOps support
4. Guaranteed immediate server restoration
5. Dedicated on-call engineering teams

Priority Membership provides priority handling within i-VANTAGE's normal support workflow. It does not automatically constitute 24/7 emergency technical support.

10. Emergency Technical Support

Emergency server restoration, application recovery, critical cybersecurity incidents, or other urgent technical requirements outside standard support hours may be handled through a separate emergency or managed-services arrangement.

Additional professional and third-party charges may apply.

11. Network & Internet Usage

i-VANTAGE provides internet and network infrastructure for normal business use within the applicable workspace.

Members must not use the network for activities that:

1. Consume excessive bandwidth
2. Disrupt other members
3. Involve illegal downloads
4. Operate unauthorized servers
5. Conduct abusive automated scraping
6. Run unauthorized mining operations
7. Distribute malware
8. Conduct cyberattacks
9. Host malicious content
10. Violate applicable law
11. Breach third-party service terms

i-VANTAGE may restrict, throttle, suspend, or disconnect network access where necessary to protect the network, other members, infrastructure, or legal compliance.

12. Dedicated Infrastructure

Dedicated infrastructure requirements are not automatically included in standard membership.

The following may require separate commercial arrangements:

1. Dedicated servers
2. Physical server racks
3. Static IP addresses
4. Dedicated firewalls
5. Custom VLANs
6. Additional bandwidth
7. Hardware installation
8. High-power equipment
9. Specialized network configurations

Any such infrastructure is subject to technical feasibility and availability.

13. Individual Employee IT Support

Standard Technology Desk services primarily support the member's business technology environment and agreed systems.

They do not constitute an unlimited outsourced IT helpdesk for every employee.

Routine assistance may be provided within the applicable membership scope, but unlimited troubleshooting of:

1. Individual laptops
2. Operating system problems
3. Personal devices
4. Printer drivers
5. Third-party applications
6. Employee email issues
7. Hardware failures

may require a separate IT support arrangement.

14. Data, Access & Security

Members are responsible for providing necessary access credentials, administrator permissions, API keys, hosting access, and other information required to perform technical services.

Members should provide access through secure channels wherever available.

i-VANTAGE shall not be responsible for technical problems arising from:

1. Incorrect credentials
2. Expired credentials
3. Unauthorized access
4. Changes made by the member or another third party
5. Unsupported software
6. Unauthorised modifications
7. Third-party platform changes

Members should maintain appropriate backups of important business data.

15. Third-Party Platforms

Technology services may involve third-party providers including hosting companies, cloud platforms, domain registrars, email providers, CRM providers, ERP providers, payment gateways, APIs, plugins, and software vendors.

i-VANTAGE is not responsible for:

1. Third-party outages
2. Service discontinuation
3. Account suspension
4. Pricing changes
5. API changes
6. Security incidents originating with the third party
7. Loss caused by third-party infrastructure failure

16. Backups & Data Recovery

Where backup services are specifically included, backups will be performed according to the agreed configuration and frequency.

Unless explicitly agreed otherwise, i-VANTAGE does not guarantee complete recovery of all data following:

1. Hardware failure
2. Malware
3. Cyberattack
4. Accidental deletion
5. Server failure
6. Database corruption
7. Third-party hosting failure

Members remain responsible for maintaining appropriate independent backups of critical business information.

17. Fair Usage Policy

Technology Desk services are subject to reasonable usage limits.

High-volume or complex requirements may require a separate engagement, including:

1. Large-scale website maintenance
2. Multiple websites
3. Multiple servers
4. Multiple applications
5. Extensive daily technical support
6. Enterprise IT support
7. Custom software development
8. Large-scale data migration
9. Complex cybersecurity work
10. Extensive cloud infrastructure management

18. Member Responsibilities

The member agrees to:

1. Provide accurate technical information.
2. Maintain valid domain and hosting accounts.
3. Pay third-party infrastructure bills on time.
4. Maintain necessary software licences.
5. Provide required access credentials.
6. Inform i-VANTAGE about major system changes.
7. Maintain backups of critical information.
8. Ensure that their digital activities comply with applicable laws.

Delays caused by missing access, unpaid third-party subscriptions, or incomplete information may affect service timelines.

19. No Guarantee of Technical Outcomes

i-VANTAGE provides technical assistance, maintenance, configuration, coordination, and optimization within the agreed scope.

No guarantee is provided regarding:

1. Website uptime
2. PageSpeed scores
3. Search rankings
4. Website traffic
5. Application performance
6. Zero security incidents
7. Server availability
8. Data recovery
9. Software compatibility
10. Third-party platform availability
11. Business results generated by technology

20. Intellectual Property & Third-Party Code

Where i-VANTAGE creates website content, configurations, designs, or code as part of an agreed project, ownership and usage rights shall be governed by the applicable project agreement.

Third-party software, plugins, themes, APIs, frameworks, stock assets, and licensed code remain subject to their respective licence terms.

21. Modification of Services

i-VANTAGE reserves the right to modify, update, suspend, or discontinue any Technology Desk service, operational process, partner engagement, software platform, or membership benefit without prior notice, subject to applicable law.

22. Acceptance of Terms

By availing any Technology Desk service, the member confirms that they have read, understood, and agreed to these Terms of Use.

The member acknowledges that i-VANTAGE provides technical support, maintenance, configuration, coordination, and technology advisory within the agreed scope. It does not provide unlimited software engineering, 24/7 DevOps support, unlimited IT helpdesk services, or guaranteed uptime and technical outcomes unless specifically agreed under a separate engagement.